Check the cable for external damage and that the power cord is plugged into the adapter box firmly.

The first step to checking the AC adapter is visually, I would recommend doing this whilst the adapter is unplugged.

If this didn’t fix your error, Go to step 2 – The AC adapter.

Once done, press F10 key to save and exit.

Boot the laptop to BIOS, tapping the F2 key on the Dell logo screen when you power on the system.Reconnect the battery and the AC Adapter.Press and hold the power button for 20 to 30 seconds to release the residual charge from the laptop.Disconnect the Ac adapter and remove your battery.Disconnect any external devices (flash drives, printers, external hard drives) from the laptop.To see if you are experiencing a communication error, follow the steps below. For example, “ Plugged in but not charging”, “your AC adapter cannot be determined”, ' ac power adaptor type cannot be determined ' or “ Consider replacing your battery”. This can cause an error message to be displayed.

This is a step-by-step guide to resolving your issue or replacing the correct parts for your Dell laptop.ġ - The possible reasons why your laptop isn't charging?Īll genuine Dell laptop batteries and chargers have an internal chip that communicates with the laptop to detect many different factors, the amount of charge held by the battery, the wattage of the charger and if there is a fault with the device. In this blog, I will discuss common Dell faults such as “ Plugged in but not charging ”, “ Consider replacing your battery ” and “your AC adapter cannot be determined”.

Ac adapter cannot be determined dell